Bob's BMW Motorcycles Logo

Service Advisor (FT)

Jessup, MarylandFull-time
About the Job
Bob’s BMW Motorcycles is looking for an outgoing self-starter with excellent customer relations ability and a basic knowledge of motorcycles to join our elite service team.  You will have the opportunity to grow in a casual and fun environment that encourages work-life balance.  Compensation package is competitive: hourly wage + commission + benefits!  
You get—
  • DEEP employee discounts
  • PAID vacation
  • PAID sick leave
  • PAID holidays
  • PAID health insurance (90%)
  • 401k retirement plan
  • Group rates on dental-life-disability-supplemental insurance
  • Flexible medical and dependent savings accounts
  • A casual, friendly, and fun work environment
  • Tuesday-Saturday workweek 
  • Supportive environment where work-life balance is encouraged. 
  • Dedication to your safety: A UV light air purification system is installed that kills germs and viruses and completely cleans the air throughout the dealership multiple times a day. Surface areas are cleaned frequently.
 
Requirements:
  • Basic knowledge of motorcycles (any brand)
  • Friendly, outgoing, and patient personality
  • Excellent customer service and communication skills
  • High level of organization and time management abilities
  • Strong critical thinking, problem solving, math, computer, and analytical skills
  • Ability to work independently and in a team setting
 
Job Duties:
  • Accurately record customers’ service needs for the technician to diagnose. 
  • Serve as the liaison between the customer and technician team throughout the entire service.
  • Advise customers on the care of their motorcycles and the value of regular maintenance.
  • Suggest accessories that may interest customer and/or enhance their riding experience.
 
Please provide the following info in a cover letter:
  • Describe your motorcycling knowledge and experience.
  • What are your income requirements?
 
We are conveniently located halfway between Baltimore and Washington, DC in southeast Howard County.    Learn more about Bob’s BMW at www.bobsbmw.com. 
 
This position would be a good fit for motorcycle enthusiasts with service writing experience and/or good customer relations abilities.  Applicants with experience with BMW, Honda, Ducati, Triumph, or any other motorcycle brand and/or the automotive, motorcycle, or powersports industries are especially welcome.
About Bob's BMW Motorcycles

WIth over 39 years in the motorcycle industry, Bob's BMW Motorcycles has established itself as a top industry leader for motorcyclists worldwide, offering more than just motorcycle sales, service, and parts, accessory, and apparel sales. If you're looking for a motorcycle event to attend, scenic roads to travel, breaking industry news, the latest and greatest products for motorcyclists, and/or a team of experts always willing to go the extra mile, Bob's BMW is your #1 resource. From rare vintage motorcycles to service and restoration; to acquisition, servicing and enjoyment of the newest models; to the accessories and riding gear that allow a rider to truly enjoy his or her motorcycle to the utmost, can all be found under the roof of one of the country's most exciting, friendly and fun destination dealerships. Bob's BMW strives to provide every rider "The Ultimate Motorcycling Experience."Bob’s BMW is an equal opportunity employer and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Bob’s BMW makes reasonable accommodations during all aspects of the employment process, including during the interview process. Bob’s BMW is a Drug Free Workplace.